Guarantee

Six-month repair guarantee

Your SBS watch comes with a six-month repair guarantee from the date of delivery. It covers manufacturing and assembly defects arising during normal use, including the parts and labour needed for a covered repair. This applies to watches purchased directly from SBS, including international orders.

What isn’t covered

• Theft or loss.
• Accidental damage, impacts or misuse.
• Normal wear, including scratches and cosmetic wear to straps, bracelets and cases.
• Damage caused by third-party repairs or modifications.
• Water damage caused by exceeding the watch’s stated limits or leaving the crown unsecured.

These exclusions do not remove your rights where a defect in the watch caused the problem. Follow the care instructions supplied with your watch and ask us if you are unsure about its water resistance.

Making a claim

Contact us with your order number or other proof of purchase and a description of the issue. Photos or a short video may help. If an inspection is needed, we’ll provide return instructions before you send the watch.

We cover reasonable, necessary postage for valid claims under this guarantee. If work falls outside the guarantee, we’ll explain the issue and agree any charge with you before carrying it out.

After six months

You can still contact us for help and a repair quote. Repairs may be chargeable unless the issue is covered by your statutory rights.

This guarantee does not affect your statutory rights.

Get in touch

WhatsApp: +44 7984 788799
Email: [email protected]