Privacy policy

This policy explains how SBS Watches handles personal information when you browse our website, place an order or contact us.

Information we collect

Depending on how you interact with us, we collect your name, contact details, billing and delivery addresses, order details, payment status and transaction references, and messages or images you send us. Website services may also collect technical information such as your IP address, browser and website activity.

Please do not send full card details by email, WhatsApp or social media.

How we use your information

We use your information to respond to enquiries, prepare and fulfil orders, arrange delivery and provide aftercare. This processing is necessary to take steps at your request before a contract or to perform our contract with you.

We keep records where required by law. We also use relevant information for our legitimate interests in preventing fraud, maintaining website security and handling disputes, where those interests are not overridden by your rights. Where we rely on consent, you can withdraw it at any time without affecting earlier lawful processing.

Payments and service providers

The payment provider for your chosen checkout method processes your payment. Its own privacy notice explains any processing it carries out independently.

We share relevant information with service providers involved in website hosting, payments, delivery, communications and professional advice, and with authorities where legally required. We do not sell your personal information.

If you contact us through WhatsApp or social media, that platform also handles information under its own privacy policy.

Marketing

If you subscribe to our updates, we use your contact details to send news, releases and offers. You can unsubscribe using the link in our emails or by contacting us. Essential order and service messages are separate from marketing.

Cookies

Cookies and similar technologies can support your basket, checkout and preferences. Optional analytics or advertising cookies require your consent where applicable. You can also manage cookies through your browser; blocking essential cookies may affect website functions.

How long we keep information

We retain information only for as long as reasonably needed for its purpose, including order fulfilment, aftercare, applicable accounting requirements and legal claims. Enquiries are kept for resolution and reasonable follow-up. Marketing details are kept until you unsubscribe or they are no longer needed; a limited suppression record may be retained to respect your choice.

International processing

Some service providers may process information outside the UK. Such transfers must meet applicable data protection requirements, including appropriate safeguards where required. Contact us for information about the recipients and safeguards relevant to your information.

Your rights

Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your information, or object to processing. You can object to direct marketing at any time. We may need to verify your identity before responding.

You can raise concerns with us or complain to the Information Commissioner’s Office (ICO).

Contact and updates

Contact SBS Watches using the details below for privacy enquiries. We review this policy when our services change and provide further notice where required.

WhatsApp: +44 7984 788799
Email: [email protected]